TAXES AND DUTY OF SHIPMENTS OUTSIDE THE UK:
We cover all taxes and duty of orders sent to the EU and Europe.
For US customers, we don't cover taxes and duty on orders with a value of over $800USD (or GBP equivalent) so we recommend splitting orders if the order value exceeds this amount.
For Australian customers, we don't cover taxes and duty on orders with a value of over $1000AUD (or GBP equivalent) so we recommend splitting orders if the order value exceeds this amount.
RETURNS AND EXCHANGES:
We’re confident you’ll be delighted with the quality of our products, but we want you to be able to try F&T products risk-free. We're therefore offering free returns or exchanges to customers Worldwide for 30 days after purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached. We cannot offer a refund or exchange if these conditions are not met.
RETURNING YOUR PURCHASE:
To make a return, please follow the below steps:
Send an email with your Form&Thread order number, items that will be returned and reason for return to firstname.lastname@example.org to register the return.
*Please fill in the returns that accompanied your order, adding this to the returning parcel. If you’re a UK customer, we’ll provide a Royal Mail returns label. For customers outside the UK we'll email a DHL label. In case of exchange, make sure to specify the size and colour of the desired replacement item(s).
* Take the return shipping label and place it on your package and drop to your nearest post office (UK customers) or DHL drop point (customers outside the UK).
F&T covers both the return shipping and the shipping of the replacement item. All exchanges are based on stock availability.
Upon receiving the returned item, we inspect the goods prior to processing the refund. F&T only provides refunds for fully returned orders in perfect condition with tags still attached. Refunds are made to the original credit card and take 7-10 business days from processing to show up on your account. Original shipping costs are non-refundable.