** WE'VE EXTENDED OUR CHRISTMAS UNTIL MONDAY 10TH JANUARY**

 

TAXES AND DUTY OF SHIPMENTS OUTSIDE THE UK:

We cover all taxes and duty of orders sent to the EU and Europe. 

For US customers, we don't cover taxes and duty on orders with a value of over $800USD (or GBP equivalent) so we recommend splitting orders if the order value exceeds this amount. 

For Australian customers, we don't cover taxes and duty on orders with a value of over $1000AUD (or GBP equivalent) so we recommend splitting orders if the order value exceeds this amount. 

RETURNS AND EXCHANGES:

We’re confident you’ll be delighted with the quality of our products, but we want you to be able to try F&T products risk-free. We're therefore offering free returns or exchanges to customers Worldwide for 30 days after purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached. We cannot offer a refund or exchange if these conditions are not met.

RETURNING YOUR PURCHASE:

To make a return, please follow the below steps:

Send an email with your Form&Thread order number, items that will be returned and reason for return to returns@formandthread.com to register the return.

*Please fill in the returns that accompanied your order, adding this to the returning parcel. If you’re a UK customer, we’ll provide a Royal Mail returns label. For customers outside the UK we'll email a DHL label. In case of exchange, make sure to specify the size and colour of the desired replacement item(s).


* Take the return shipping label and place it on your package and drop to your nearest post office (UK customers) or DHL drop point (customers outside the UK). 

EXCHANGES:

F&T covers both the return shipping and the shipping of the replacement item. All exchanges are based on stock availability. 

REFUNDS:

Upon receiving the returned item, we inspect the goods prior to processing the refund. F&T only provides refunds for fully returned orders in perfect condition with tags still attached. Refunds are made to the original credit card and take 7-10 business days from processing to show up on your account. Original shipping costs are non-refundable.